We understand that products may not meet your needs. We stand by the quality of our props and service, and will do our best to find a prop that is a great fit for you. If we cannot meet your needs, we accept returns on items ordered from flowtoys.com within 30 days of purchase.
If you missed a sale, please understand that our returns policy is not meant to gain retroactive discounts. We do not offer retroactive discounts. Thank you for understanding.
- Please contact us within 30 days from date of purchase to initiate your return.
- Items will only be accepted for a full refund if they are in perfect resellable condition, and include all original accessories (cables, batteries, etc.) and manuals.
- Gift cards and digital downloads do not qualify for returns.
- Items not in new resellable condition incur a 20% restocking fee.
- You are responsible for shipping the product to us. Shipping charges on your original order are non-refundable. If you received free shipping, the cost of free shipping will be charged.
- We cannot accept returns of custom or sale items for refund. These items are eligible for replacement or upgrade through our forever flow lifetime warranty.
To start your return, please email firstname.lastname@example.org with the following information:
- Your name and contact info
- Your flowtoys order number, or the email address you used to place the order
- Reason for return: If you are considering an upgrade or replacement, please tell us what items/rig you would like to send in, and what you would like as an upgrade.
- Whether you are looking for an upgrade, return or replacement.