Sorry you're having trouble with your wand! We have a range of troubleshooting tips to check out depending on what issue you're running into. 


The issues addressed on this page include:

  • Tiliting/wonky wand
  • Wand string twisting during use
  • Flattened finger loops
  • Broken silicone wand band


Tilting/wonky wand

 

It is normal for the wand to tilt slightly when it is hanging still - the wand itself is not perfectly vertical when still. The illusion of the flow wand levitating vertically happens when the wand is moving, and the string is pulled away from it. When the wand is hanging perfectly still, it should hang within 1 inch of the string. If it does not, please see the tips below and let us know.


Important note about the flowtoys contact wand:

The contact wand is wider, so it’s easier for the string to touch the wand and affect its trajectory, especially when your hand comes close to the wand. It also has sticky grip that can catch on the string more than non-contact wands. This wand was designed foremost for contact wand play. It is also great for dancing, but the features that make it good for contact also compromise its performance for some types of moves, e.g. moves where your hand comes close to the wand.


You can also try the following tips:

  1. If you don’t know already, your wand has a top and bottom - make sure the flowtoys sticker is at the bottom when you begin.
  2. Sometimes the string isn’t “seated” properly, there is some friction in the hole and and if the string is pulled off center, it can cause the wand to rest at an angle. “Seat” the wand by pulling firmly down while it is straight. It may help to move your finger from side-to-side to ensure the tension is balanced between the two strings
  3. Floss the hole with the string to ensure the string is not catching on anything in/near the hole. Pull the string back and forth through the hole, it should slide easily - then ’seat’ it again.
  4. Older capsules (2012-2014) can be slightly heavier than newer ones. All composite contact wands come with new lights. If you have 1 old capsule light from another prop, and 1 newer capsule light it can cause the wand to be off-balance. 


Wand string twisting during use


The string should not be getting twisted during use. If the string is twisting, it's probably due to an issue with the finger loop swivel. 


Here's information on how to clean the swivel that may help resolve the issue: https://flowtoys2.freshdesk.com/support/solutions/articles/6000193829-troubleshooting-my-swivels-are-not-turning-smoothly


If you clean the swivel and it's still not spinning freely it is most likely defective :( 


Please contact us directly and we can help get you a replacement.



Flow-wand finger loop pulled through? Looks flat? 

Check out the video below to tease the finger loop back into shape:




Silicone wand o-ring troubleshooting:
  • If your o-ring/band happens to break, it will not affect the way the wand performs. The band does not have to be installed on your finger loop, and for many years we did not attach it that way.
  • If the band is not attached to your finger loop as displayed, an easy place to keep it safe is by slipping it over the top of the wand, so it doesn’t get lost. →  This also makes it easy for you to tuck your finger loop under the band when you are stowing your wand.
  • When you play with your wand, it’s important to know there is a top and a bottom . The end with the flowtoys sticker is the bottom :) → Having the band on the top of your wand is also an easy way to identify the top from the bottom during play.


You can find flow-wand bands on our website here: http://www.flowtoys.com/flow-wand-band/


If these tips don't help, please contact us for support and we will get you flowing again!