Done all the troubleshooting and ready to send your lights or parts in for warranty service?
Please fill out and include the return form with your return:
→ Download and fill out: Return Forms & Instructions
→ All returns without a return form will cause delays
→ Include notes / details about what's happening, timeframes or rush requests, orders to combine, etc.
Our address is:
6315 Doyle Street
Emeryville, CA 94608
→ Important Notes on Shipping
- Please package your return securely and reinforce it with tape. We cannot be responsible for items lost in the mail due to inadequate packaging!
- For customers in the US, the cheapest (and often slowest) shipping method is USPS first class mail.
- Please do NOT request signature confirmation for returned packages. You can include delivery confirmation with tracking, but if a signature is required and no one is there to receive it, it can cause delays and USPS may send it back to you.
- Please ONLY send back the defective part - no need for the other parts!
- Pay by check - US only - capsule lights (fastest): If you know there is physical damage to your light and wish to pay by check, please include a check made out to "Flowtoys" in USD for the total (half price capsule replacement is $17.50 / V1 capsule light OR $24 / V2 capsule light + $5/shipping).
- Pay by check - US only - flowlights (fastest): If you know there is physical damage and wish to pay by check, please include a check made out to "Flowtoys" in USD for the total (half-price flowlight replacement is $7.50 per G1/G2 flowlight OR $12.50 per flowlight-FS + $5/shipping)