Vision cores are long and experience frequent flexing of the circuit board causing wear and tear on copper traces, LEDs and components.
The skinny:
- Within 2 years:
- If your vision prop is not physically damaged through unintended use (e.g. fire, water, run over by car), replacements are free. Shipping not included.
- If your vision prop is physically damaged, replacements are half price on the part.
- After 2 years/ lifetime:
- Half price replacement on the relevant part.
Here's the breakdown:
Vision club hardware, e.g. club body, handle, knob, ring:
- free replacement if not working right within first 2 years, half price on the part after 2 years.
- or you can get parts for $5-15/part, and replace it yourself.
- shipping not included.
Vision prop hardware e.g. poi/dart/chuck/staff tubes, end caps, cord/tube adaptors, etc:
- free replacement if damaged from normal, intended use (shipping not included)
- half-price replacement for parts that are physically damaged (e.g. fire, water, run over by car)
- shipping not included.
Electronics: battery, LEDs, accelerometer, charging jack, radio etc.
- free replacement or repair if not working right within first 2 years.
- 1/2 price replacement or repair after 2 years or if there's physical damage, e.g. water damage, dog chewed, run over by a car etc.
- shipping not included.
If you have any warranty issues, please contact us - we'll help get your props back in action.