A vision core reset should only be performed if the core is completely unresponsive both on and off the charger, or it is not showing up on the firmware updater after being plugged in to a computer.
If you are connecting to the firmware updater, be sure the USB cable is plugged in BEFORE performing the reset.
If you are not connecting to the updater, you can plug it in AFTER a reset.
There are 2 versions of the vision core and we included reset photos for each one below.
If you have any questions or need additional support, please contact us directly for support at warranty@flowtoys.com
