It is normal for the wand to tilt slightly when it is hanging still - the wand itself is not perfectly vertical when still. The illusion of the flow wand levitating vertically happens when the wand is moving, and the string is pulled away from it.
When the wand is hanging perfectly still, it should hang within 1 inch of the string. If it does not, please see the tips below and let us know.
Tips for addressing wonky wands:
- Your wand has a top and bottom - make sure the flowtoys sticker is at the bottom when you begin.
- Sometimes the string isn’t “seated” properly, there is some friction in the hole and and if the string is pulled off center, it can cause the wand to rest at an angle. “Seat” the wand by pulling firmly down while it is straight.
- "Floss" the hole with the string to ensure the string is not catching on anything in/near the hole. Pull the string back and forth through the hole, it should slide easily - then ’seat’ it again.
Important note about our LED wands, contact wands vs day flow-wands:
The LED wands are wider, so it is easier for the string to touch the tip of the wand and affect its trajectory, especially when your hand comes close to the wand.
Contact wands also have sticky grip that can catch on the string more than non-contact wands. Our contact wands are designed foremost for contact wand play. They are also great for dancing, but the features that make it good for contact also compromise its performance for some types of moves such as when your hands come close to the wand, it is more likely that the string will touch the tip of the wand, or catch on the grip..