- If your button is hard to press, it could be due to the button hardware being improperly assembled or broken, or due to dirt or corrosion or damage.
- If the light only turns on while the button is held down, the electronics might be faulty, and the light will need to be replaced.
- If the light “flashes green then turns to a mode” whenever it turns on, the button is probably being held down by faulty hardware.
- remove the flowcap or pod shell and see if you have the same issue with the button: if the button works correctly without the cap, check for debris / protrusions and remove them (more information included below)
- if the issue is still coming up with the cap re-installed, try the switching the cap with another and see if it works
- IF YOUR CAPSULE DOES NOT LIGHT UP OR RESPOND TO A CHARGER, check out this support page: https://flowtoys2.freshdesk.com/support/solutions/articles/6000287129-how-to-reset-a-v2-or-v2-c-capsule-light
Check your button hardware:
- podpoi or capsule in pod shell: Capsule lights are held in the pod shell with a C-ring. If this hard plastic ring is missing or has come off inside the shell, it will create a gap at the button. Make sure your C-ring is correctly installed.
- Here is a link to our podpoi video manual which covers c-ring installation at 6:04: https://flowtoys2.freshdesk.com/support/solutions/articles/6000082531-how-to-assemble-disassemble-your-podpoi
If your button hardware is OK
Open the capsule shell
Check the button for dirt:
If dirty, you can rub it clean with your finger or a cloth
If slightly corroded/water damaged, you may need something more abrasive, like your fingernail, or a scrubby sponge. Adding a tiny bit of petroleum jelly/vaseline, or other grease or oil will help with cleaning and prevent further corrosion.
If very corroded, you can send back for half price replacement