If you are interested in placing an order with us, here is some information that should help.
Register/log-in: All customers have to register and log-in to place an order. Logging in often helps eliminate glitches, and enables the cart to accurately calculate shipping costs and know whether you need to pay sales tax.
Sales tax: The default address is in the US State of “California” and the sales tax is 9.25%. If you are NOT registered/logged-in, you will see the sales tax applied to your total. If you are shipping to California, you will be charged sales tax. If you are not shipping to California and you have logged in, the sales tax will disappear.
Order confirmation: When you have successfully placed your order, you will receive a message noting that your order has been “Processed”. This message is automatically generated and often ends up in a spam folder – please check your spam.
Tracking number: When we print your shipping label, you will automatically receive another message noting that your order is “COMPLETED". This message contains your tracking number – it is automated and often ends up in a spam folder, so please check there, if you do not see it in your Inbox within 3 business days of placing your order. Note that Priority Mail International does NOT have tracking. Only US Priority and Priority Express, and Priority Express Mail International have tracking information.
If you have any questions before placing your order, please feel free to contact us!