Ordering, shipping & tracking

How can I place a new order?
If you are interested in placing an order on the flowtoys site, here is some helpful info:  Register/log-in: We recommend registering an account and log...
Tue, 5 Nov, 2024 at 3:49 PM
What payment methods can I use for my order?
Our website accepts a wide range of payment options including PayPal, Visa, Mastercard, American Express and Discover. We do not accept bank transfer unle...
Fri, 8 Nov, 2024 at 3:07 PM
Will I get a tracking number for my order?
Yes - all orders placed through our site will include a tracking number. Do note, not all packages are trackable throughout the entire journey to you.  ...
Tue, 20 Jan, 2026 at 4:24 PM
When will my order arrive (within the USA)?
We prep, pack and ship most orders within 4 business days of receiving it. Often faster. For domestic orders, we offer several shipping options with the Uni...
Thu, 12 Feb, 2026 at 5:04 PM
When will my order arrive (outside the USA)? Do I have to pay customs duties?
We offer a wide range of shipping options depending on your location, the package weight/dimensions and delivery timeframe :)  We ship anywhere that USP...
Thu, 12 Feb, 2026 at 5:04 PM
I already placed an order - can I update it?
We do our best to ship all web orders out within 4 business days - so we may have already shipped your order. If we did ship it out already, you should have...
Tue, 20 Jan, 2026 at 4:25 PM
Coupons, discount codes, sales - do you have any?
We are a small family-run company and see ourselves as providing a service to the flow community and are in service to promoting the flow arts - we are not ...
Tue, 5 Nov, 2024 at 4:01 PM
My package arrived damaged! What can I do?
Oh no - so sorry to hear what happened to your order! While the post is typically very reliable, unexpected things can happen to a package during transit. R...
Tue, 5 Nov, 2024 at 5:16 PM
My order is missing, never arrived - what do I do?
So sorry to hear what happened! Typically shipping is very reliable and we rarely hear of issues getting lost in transit. Rest assured, we'll do our bes...
Tue, 17 Feb, 2026 at 1:29 PM
Do you have free shipping?
We do not offer a 'free shipping' option, and the postage rates are based on the package weight/dimensions and destination. The rates are determined...
Tue, 20 Jan, 2026 at 4:27 PM