If your capsule 2.0 button is hard to press through a pod shell or flowcap, it could be due to the button hardware being improperly assembled or broken, or due to dirt or corrosion under the button.
Check your button hardware:
- c-ring for podpoi - click here for video on podpoi assembly
- vision club cap - click here for video on vision club assembly
- vision cap adaptor for vision poi, chucks and staffs - click here for video on vision cap adaptor
→ If these are missing incorrectly assembled, or broken, this might be making the button hard or impossible to press.
→ Please take a picture of the broken part, or let us know what's missing. email firstname.lastname@example.org with your address and we’ll send you a replacement.
If your button hardware is OK:
Open the capsule shell
Check the button for dirt:
If dirty, you can rub it clean with your finger or a cloth
If slightly corroded/water damaged, you may need something more abrasive, like your fingernail, or a scrubby sponge. Adding a tiny bit of petroleum jelly/vaseline, or other grease or oil will help with cleaning and prevent further corrosion.
If very corroded, you can send back for half price replacement
If none of the above work, please email us at email@example.com for replacement instructions.