If you have any questions, please let us know and we will do our best to help you out!
Please be sure to include a physical copy of the warranty/return form with your shipment. You can find PDFs attached below.
We have 4 forms:
- 1 for all electronic / non-electronic parts
- 1 for flowlight wands
- 1 for vision jugging clubs
- 1 for all other vision props
Be sure to send the relevant form with your shipment, and you should be all set!
Before sending anything back to us, please read our warranty terms below:
- Contact us BEFORE sending anything back - please do NOT send items to us without first contacting us!
- Warranty does not cover products that were lost or stolen.
- We are not responsible for merchandise that was lost or damaged during shipping to us. Please ensure your package is securely packed and trackable.
- All warranty items need to be sent back before credit is given. Please do NOT make a purchase and then send back your old rigs for credit. You will only be able to use the credit towards a new purchase - we cannot apply credit retroactively.
- Please read all the troubleshooting tips and policy relevant to the product in question.
- We can only replace and upgrade with items that we currently have in stock. We will try our best to replace with the model/color you request, but we cannot guarantee that it will be available at any time.
- We reserve the right to refuse coverage to any persons or entities that abuse these policies. Examples of abuse would be intentional breakage, repeated breakage from the same actions, and returns sent without prior acknowledgement from Flowtoys.
- You are responsible for all return shipping charges. We do not issue call tags. We will recharge the shipping fee for all packages returned to us due to an undeliverable address or recipient refusal.
- Warranty may take up to two weeks to be processed. If you are in a hurry, please contact us directly via e-mail and we will do our best to accommodate your request, though we cannot guarantee it.
- Our products should not be combined with products or parts from other manufacturers, unless specifically authorized by us and such other manufacturers. Any unauthorized product combination may void the warranty of our products and other manufacturers’ products.