The flowtoys lifetime warranty is designed to enable you to practice, play, party and perform with your LED props without worrying about breaking them, and to freely find your flow.

The skinny:

  • Free replacements on all flowtoys-made products that no longer work as intended.
  • You'll have to send the part back to us and cover return shipping, but we'll replace for free.

A totally amazing feature of our warranty :: You can send back any flowtoys-made part or prop at any time, in any condition, and get credit towards a replacement, or upgrade to the latest and greatest. 

The fine print:

  • Expendables:
    • Your lights have a lifetime warranty, but the battery is an expendable part that wears out and breaks down over time, and is only covered for 2 years. All Li-ion batteries, like the ones in our phones and laptops, have ~2 years or 300-500 charges on average before they significantly lose their ability to hold a charge. They are affected by age, even if they are not used.
      • If your battery is less than 2 years old and is not physically damaged, we will replace it for free.
      • If your battery is over 2 years old, or is physically damaged, we offer a battery replacement service:
        • Capsule 1: $17.50
        • Capsule 2: $24
        • Vision core: TBD as they're all under 2 years at the moment.
      • If you would like to try replacing the battery yourself, it will NOT void your warranty, and it will save you the cost of shipping your light to and from flowtoys for service. If your battery does not have a connector, you will need to know how to solder.

      • If we can verify you ordered your lights less than 2 years ago, we will base the 2 year timeframe on your order date. If not, we will go off the manufacture date on the battery.

    • Textiles and grip go through normal wear and tear, as you use them. Old hipsacks, t-shirts, beanies, used cord, grip and fuzzy covers do not qualify for upgrade credit.
  • Modifications: If you've modified a prop (cut it, put crazy stickers on it etc.) and want to make it new again, we can replace for half price if you send it in and cover shipping.
  • Intended use: If your dog chewed your pod shells or if there's water damage on your lights, we can get you a replacement for half price if you send it back and cover return shipping.
  • Other company's products: Pixelwhips, umoja spheres, pomgrips, fabric fans, flags, ribbons etc. If flowtoys didn't make it, we'll need a proof of purchase, as these items are available on other shops. These items also have their specific warranties, and do not fall under the flowtoys warranty. Please refer to the specific item warranty for details.

Before sending anything back to us, please read our warranty terms below:

  • Contact us BEFORE sending anything back - please do NOT send items to us without first contacting us
  • Warranty does not cover products that were lost or stolen.
  • We are not responsible for merchandise that was lost or damaged during shipping to us. Please ensure your package is securely packed and trackable.
  • All warranty items need to be sent back before credit is given. Please do NOT make a purchase and then send back your old rigs for credit. You will only be able to use the credit towards a new purchase - we cannot apply credit retroactively.
  • Please read all the troubleshooting tips and policy relevant to the product in question.
  • We can only replace and upgrade with items that we currently have in stock. We will try our best to replace with the model/color you request, but we cannot guarantee that it will be available at any time.
  • We reserve the right to refuse coverage to any persons or entities that abuse these policies. Examples of abuse would be intentional breakage, repeated breakage from the same actions, and returns sent without prior acknowledgement from Flowtoys.
  • You are responsible for all return shipping charges. We do not issue call tags. We will recharge the shipping fee for all packages returned to us due to an undeliverable address or recipient refusal.
  • Warranty may take up to two weeks to be processed. If you are in a hurry, please contact us directly via e-mail and we will do our best to accommodate your request, though we cannot guarantee it.
  • Our products should not be combined with products or parts from other manufacturers, unless specifically authorized by us and such other manufacturers. Any unauthorized product combination may void the warranty of our products and other manufacturers’ products.

If you have any questions, please let us know and we will do our best to help you out!