The "flowtoys connect" radio protocol has been significantly improved since it was first released in 2018, and as of firmware version 2.4 (released May 2020) it has been very reliable. The grouping procedure was also simplified and is now much easier, and very different from the original firmware.
--> Please make sure your firmware is up-to-date, that all your lights have the same firmware, and you are using the new grouping procedure, then check if the problem persists.
If you have updated your firmware and followed the current grouping instructions and are still having a problem:
Mark the light/prop that you think is faulty, so you can be sure it's the same one.
Check if the radio has broken off the board, it’s rare but it can happen. You may hear a part rattling around inside your light, or be able to see that it is missing.
If its still not working or the radio is breaking off the board or missing, please contact us - we will take care of you.
FYI: We used to recommend a few ways of resetting your radio/club to solve a radio fail. The flowOS 2.4 update solved any issues related to reset, so a reset no longer helps with radio issues.
Some things to note about the radio and grouping:
Radio range and interference: The range of the radio is about 100 meters in ideal conditions, but can be affected by its environment, objects, your hand/body, and other RF emitters, like WiFi routers. In most conditions, it works across any large room and might affect props through several walls in a building, or across festival grounds, which can sometimes result in funny surprises ;) Some stage/show environments have huge amounts of RF interferences coming from other equipment, so make sure to test your props under the real conditions you will be performing under if you are counting on it! You may find you need the transmitting prop/remote/bridge to be closer than you think.
Delayed response to group-on: When turning on a group of lights, a slightly delayed response is normal. To save battery life, the delay increases the longer your lights have been off, and after 1 week it stops completely and you need to press the button on each light to wake them up.
Using group-on to start your show - not recommended: Group-on is not a reliable show-starter. If you want to start a show from dark/black, we recommend saving a dark, or super-dim red mode at the beginning of your show (adjust lantern mode to lowest brightness).
Radio and the battery: The radio can drain ~14% of the battery in the first week, and nothing after that, if it remains off.