We hope you've been having a great time with your flowtoys! If you're having trouble with the flowtoys app we've included a list of troubleshooting tips for you below. 


If you check the tips and the issue persists/is repeatable, please report it through the feedback link in the app, so we get your full app/OS/device details and can work on it. Let us know what happened as specifically as you can. 


If you are running into an issue that is not listed below AND is persistent/repeatable, please report it through the app feedback link, so we can look into it :) 

Potential issues & fixes


My props are not connecting to the app:



My props were/are connected, but not responding to app commands:

  • Check your connection/super-group settings by clicking the pod-shaped icon in the top right hand corner
    • for example: select super-group A, select each group you want to control.

 

 

My props keep changing modes when connected to the app:

  • Check your autoplay settings (top right, under the pod-shaped icon) - they are meant to stay active between app pages and when your device is locked.

 

My prop button does not work or does weird modes when connected to the app:

  • Check the “prop settings” page in the app:
    • One checkbox makes the prop button navigate the modes in the app, instead of on the prop, so you can control your lists directly from the prop
    • One checkbox disables the prop button, so it does not accidentally interrupt a playlist or show


Lists and/or shows are not loading:  

  • Lists and shows currently require internet/cloud access. Check your internet connection :)
  • Click "load more" at the bottom of the page. You may need to do it a few times to load all
  • Make sure you’re logged in to your correct account
  • If this does not work, try restarting the app 


My favorites do not show up in the favorites page in the app:

  • The app favorites page is meant to control the favorites stored locally in each of your props. It does not know what modes you have saved in your props, and you could have a different mode in every connected prop/group in the same favorites mode-slot. This can be useful for coordinated looks/themes/shows.
  • Your prop can store a maximum of 60 favorites. You can set the number of favorite modes the app controls, so that auto-play will cycle through only those modes.

 

I'm having trouble with saving modes to prop’s page 4, favorites:
There are 2 ways to save modes to your props. These will both apply to all group members that are on and within range.
  • “Hold to save”: hold the prop’s button till it turns full off and back on again, about 10 seconds. 
  • Use the “save to prop’s page 4” button in the app’s “control” tab near the top. 



When a mode is saved, the props will blink. When saving many modes in a row, watch to make sure all the props blink. If one group member gets missed it will throw off the rest of the mode order. 
To fix this: solo-off the prop that didn’t get the saved mode, delete the mode from the rest of the group, then turn the other one on again and save it again.

There are a few bugs with saving modes from the app:
BUG #1: When saving parameters adjusted in the app, you need to use the app button. Using the prop button will save the default mode with no adjusts.
BUG #2: “adjust on” does not save from the app, you must use the prop button.


My lights are showing a different color than what's displayed in the show page visualization:

  • The app does have some limitations in how it controls the colors of the capsule and vision props. 
  • There are some modes that don't match exactly, and in some cases the “hue” parameter does not work correctly and the color should be adjusted with the “adjust” parameters. We recommend using only the adjust parameters when possible.
  • Also, if the mode looks white or pastel, you may need to increase the saturation parameter for the color to show up.


There is a delay in some/all props when changing modes, autoplay, running a show:  

The latency should be super low except when:

  • Prop firmware out of date (must be 2.9 - mid 2023 - or later)
  • Radio interference/range limit between device, bridge and props. keep them close, local RF conditions can make a huge difference, especially when audience full of devices is present.
  • More than 5 groups connected can cause slight delays (combine props into fewer groups if needed)
  • If the issue persists / is repeatable, please report it through the app feedback link in the app so we get your full app/OS/device details and can work on it. let us know what happened as specifically as you can. Thanks!

 

 

App frozen, grey or black screen:

  • Try restarting the app. 
  • If the issue persists / is repeatable, please report it through the app feedback link in the app so we get your full app/OS/device details and can work on it. Let us know what happened as specifically as you can. Thanks!



Other

The app did something unexpected/buggy when I did XYZ…

  1. If the issue persists / is repeatable, please report it through the app feedback link in the app so we get your full app/OS/device details and can work on it. Let us know what happened as specifically as you can. Thanks!