Make sure your firmware is up to date! We’ve made significant changes, improvements and bug fixes for most radio issues for capsule 2.0 & vision props. All your vision and capsule 2.0 props need to have the same firmware version to connect to each other, have the same modes, brightness and run-time, so make sure to update the firmware on all your props!

Sorry your lights aren't working right! Here's some troubleshooting that might help. If you've tried the troubleshooting and your light still doesn't work, please email us at support@flowtoys.com and we'll help you out. 



dead/no response, even on charger:

If your light does not turn on at all, even when charging:

  • Check the USB jack, cable, charger - click here for how
  • Try a reset - click here for how
  • It’s a long shot, but if you have a capsule light it might be worth cleaning off the circuit board with some rubbing alcohol and a cotton swab or small cloth or brush in case there is any dirt/debris that may be causing the issue. 



only works on charger:

If your light only works when plugged in to USB:

  • Check the button - click here for how
  • Check the battery connector/wires - click here for how
  • If you have an older revC vision board and want to avoid shipping it in, it might be worth removing it from its housing to check the battery - here's how.



light turns off quickly, or on impact:

Sometimes a light appears to be turning off from impact, but it’s actually a low battery and turns off shortly after you turn it on. Do you see the dim red low battery indicator? Or did it turn off completely?

  • If you see the low battery indicator: check your battery life and if its low, charge your light.
  • If the light turns completely off on impact: check the battery connector/wires - click here for how



light is stuck on:

If your light is stuck on and won’t turn off, it could be a few things.

  • Check the button - click here for how
  • Try a reset - click here for how
  • It’s a long shot, but if you have a capsule light it might be worth cleaning off the circuit board with some rubbing alcohol and a cotton swab or small cloth or brush in case there is any dirt/debris that may be causing the issue.